Reach Out Today!

We’re always interested in learning about new makers within the Adirondack region. Use our contact form, send us an e-mail or give us a call today and see how we can help you get your products and services on the Internet.

Genuine Adirondack, Inc.

8 Academy Street
Saranac Lake, NY 12839
 
Call Today! (518) 400-2351 (ADK1)

Frequently Asked Questions

Please read our FAQs before sending us a message.

What is Genuine Adirondack?

Genuine Adirondack is the only  website that is dedicated solely to Vendors within the Adirondack region which enables its Vendors to sell their products directly to consumers.

Are all the Vendors on this website really from the Adirondack Region?

Absolutely. All of our Vendors are approved before they can post products within the website. We have a strict agreement with them and verify that their products and services meet our stringent guidelines.

Can anyone sign up to be a Genuine Adirondack Vendor?

Becoming a Genuine Adirondack Vendor requires (a) registration within the website, (b) the completion of a Prospective Vendor Application, (c) a verified personal or business PayPal account as the Vendor is paid directly to their PayPal account once a purchase within the website is made, and (d) verification of the location of the manufacture of their product or rendering of their service. All Vendors need to be over the age of 18 or have a parent or legal guardian manage their account (and send in a notarized letter saying so) if they are 13 years of age or older. No Vendors under the age of 13 are allowed.

If you think you want to apply to become a Genuine Adirondack Vendor then please head over to the How it Works and Sign Up page and go from there.

What should I do if I need to return an item or want a refund?

Genuine Adirondack facilitates sales for its Vendors and is not involved in the transactions between buyers and sellers. In case you need to return an item or request a refund please contact the Vendor directly. The Vendor’s contact information will appear in your order.

What exactly happens after ordering?

Although you will be checking out with one shopping cart you, and each Vendor whom you have purchased from, will receive separate e-Mail confirmation for each product you have ordered. Once your order is fulfilled by the Vendor the Vendor will log in to their Vendor account, indicate they have filled and shipped the order and you will then be automatically notified via e-mail that your product is on it’s way.

Where can I find even more information about Genuine Adirondack?

You can go to our About Us page and to the more comprehensive FAQ page. You can also find information on the Vendor Terms and Conditions and Vendor Code of Conduct pages.

As a Vendor, what happens if I forget to let you know that I've sold a product and it gets sold on the Genuine Adirondack website?

As you can imagine, its very important that any products you sell out of outside the website be removed from GenuineAdirondack.com. However, mistakes happen.

The first thing you should do is try your best to recreate the product for the user and e-mail the user to let them know their item will be delivered as soon as possible. If you can’t remake the item then immediately notify us and we will remove the item from our store to make sure it doesn’t happen again.

Then, you will need to login to your PayPal account and issue a full refund to the user, including the shipping cost. Please let us know that a refund was issued, the user’s name and the PayPal transaction number for the refund.

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We look forward to hearing from you!

This form is for general questions only. If you would like to join the Genuine Adirondack community then please click here for more information.